At Ismoke Vapor Gallery we strive to make customers feel like they have received quality products and high quality service. After the date of shipment fulfillment, we offer a 7-day return policy on any DOA (dead on arrival) products at our Discretion. We do not charge restocking fees but all shipping and insurance costs associated with returning unwanted items will be fulfilled by the customer.
Please inspect and test all products upon receipt, the 7-day return window begins regardless of whether the products were opened or not.
After the 7-day return period ends, we will try our best to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business and can provide all the necessary links and warranty information provided by the Manufacturers themselves.
All clearance, final sale, or “as is” marked items are nonrefundable and ineligible for returns, refunds, or exchanges. In addition, we cannot accept returns of RDAs, RTAs, Batteries, and/or E-Juice.
Ismoke Vapor Gallery’s return policy does not include coverage of accidents and user errors such as over-tightening atomizers, stripping threads, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic
or mechanical and is subject to our discretion.
We reserve the right to amend, change, or modify our return policy without prior notice.